These terms govern use of the AI phone reception service provided by Sintaya LLC ("Sintaya," "we," "us"). By using the service, the client business ("you") agrees to them.
1. The service
Sintaya answers telephone calls to a business number you designate. The assistant discloses that it is an AI — and, where call recording is enabled, that the call may be recorded — then handles the call — answering questions, capturing caller details, transferring to a person, and where enabled, booking appointments on a calendar you connect. We notify you of calls, leads, and bookings by text message, provide a weekly summary, and give you access to a web portal showing recent activity.
Text messages. Automated business texting in the US requires carrier registration (A2P 10DLC). Ours completed on 5 September 2026, and call alerts, booking confirmations and the weekly summary are delivered. You consent to receive these messages at the mobile numbers you designate, and where you designate a number belonging to someone else — an employee or contractor — you confirm you are authorised to do so and have told them. Message frequency varies with your call volume; message and data rates may apply. Any number may stop the messages at any time by replying STOP, though those notifications are the substance of the service and a number that opts out will no longer hear about calls. Our text message program sets out what is sent, how often, and the keywords in full.
2. Fees
The service is offered on four plans, each available on three terms, all billed monthly in advance, unless we have agreed otherwise in writing. Your plan and term are recorded in the order form or service agreement you sign.
- Start — $197 per month; $177 on a six-month term, $147 on a twelve-month term. Includes 200 connected minutes per calendar month.
- Growth — $397 per month; $347 on a six-month term, $297 on a twelve-month term. Includes 500 connected minutes per calendar month.
- Pro — $897 per month; $797 on a six-month term, $697 on a twelve-month term. Includes 1,500 connected minutes per calendar month.
- Enterprise — quoted before you sign, on a term of twelve months or longer, with a minute allowance stated in your agreement.
There is no setup or onboarding fee on the Start, Growth or Pro plans, and nothing is payable before your first call is answered; your first month is billed once the line is live. Nothing beyond the current month is payable in advance on any term. Enterprise setup, where any is charged, is stated in your quote. If you prefer to pay a twelve-month term up front, the twelfth month is free; this is optional and is not a condition of the twelve-month rate.
Connected minutes are talk time on answered calls. We will contact you before you reach your plan's allowance and we will keep answering your calls past it — we do not bill by the minute. If you exceed your allowance for two months running, we may move you to the next plan up on 30 days' written notice, and you may terminate before that change takes effect. We may suspend automated answering above twice your plan's allowance in a month, on notice, where the volume indicates misdirected traffic, automated dialing, or abuse rather than genuine customer calls.
You may move to a larger plan at any time; the new rate applies from the next billing month. Moving up does not restart your committed term. Your term keeps running to its original end date unless you separately choose to start a new one and agree to it in writing. You may move to a smaller plan at the end of your current term.
Fees are non-refundable for time already elapsed. We may change pricing with 30 days' written notice; you may terminate before the change takes effect.
3. Your responsibilities
You are responsible for:
- Providing accurate information about your business — hours, services, service area, and pricing guidance the assistant relies on
- Keeping the notification number and calendar authorization current
- Safeguarding your portal password
- Following up on leads and bookings the assistant delivers to you
- The accuracy of information you instruct the assistant to give callers
4. Call recording and legal compliance
This section matters more than any other. Read it.
Laws governing call recording and disclosure of automated systems vary by state and by the location of the caller, and they change. Some states require every party to consent to recording. Some jurisdictions have specific rules about disclosing that a caller is speaking with an AI.
Our assistant discloses recording and its AI nature at the start of every call, before any conversation takes place, and we consider that a strong default. It is not a legal opinion, and it is not a guarantee of compliance in your jurisdiction or your callers' jurisdictions.
You are responsible for determining whether the service, as configured for your business, complies with the laws applicable to you and to the people who call you. We will work with you on wording and timing, and we will tell you plainly what the system does and does not do. We strongly encourage you to obtain your own legal advice before going live, particularly if your callers are outside your state or your industry is regulated.
You agree not to use the service in a way that violates applicable law, including telemarketing, call recording, and consumer protection rules.
5. Acceptable use
You may not use the service to make outbound telemarketing calls, to send unsolicited marketing messages, to impersonate another business, to collect payment card numbers or government identification numbers over the phone, or for any unlawful purpose. We do not offer the service for emergency response, medical triage, or any situation where a failure to connect could cause harm.
6. Service availability
We aim for continuous availability and maintain telephone-level failover so that calls route to a number you designate if our system is unreachable. We do not promise uninterrupted service. Telephony carriers, AI providers, and calendar providers we depend on may fail, and some outages will be outside our control.
7. AI limitations
The assistant will sometimes get things wrong. It may misunderstand a caller, mishear a phone number, misjudge urgency, or answer a question imperfectly. It is a capable receptionist, not an infallible one.
We design for graceful failure — the assistant transfers to a person on request, escalates rather than looping, captures a message when it cannot resolve something, and never claims an appointment was booked when booking failed. You should review the leads and bookings it delivers rather than treating them as verified.
8. Term and termination
On the month-to-month plan, either party may terminate at any time with 30 days' written notice, with nothing further owed.
On a six- or twelve-month term, either party may still terminate with 30 days' written notice. If you end a term early for any reason other than our uncured material breach, you pay the difference between the term rate you were charged and the month-to-month rate for your plan, for each month you actually used — and nothing more. On Growth, for example, that difference is $100 a month; leaving three months into a twelve-month term would mean $300.
The term rate is a discount in exchange for the commitment, not a prepayment, and we set your service up before it earns anything: provisioning your number, building and tuning an assistant on your business, connecting your calendar, running test calls, and staying close through the first couple of weeks. Ending a term early simply returns the discount for the months you had it. It is not a penalty, it is capped at the months you used, and it falls to nothing as the term is served.
If you terminate because we materially breached these terms and did not fix it within 30 days of your written notice, nothing is owed and any prepaid fees for the unused remainder are refunded.
We may suspend or terminate immediately if you breach these terms, use the service unlawfully, or fail to pay.
On termination we stop answering your calls, and you are responsible for restoring your own call routing. On request we will delete your data and your callers' data from our systems, as described in our Privacy Policy.
9. Confidentiality and data
Information about your business, your callers, and your call activity belongs to you. We use it to provide the service and for no other purpose. We do not sell it. Our handling of that data is described in the Privacy Policy, which forms part of these terms.
How long we keep it. Lead records and booking records are kept for as long as you remain a customer, and deleted within 30 days of your account ending. Call audio is deleted at 14 days, which is our voice platform's retention window rather than a period we chose. Transcripts, call summaries and the per-call conversation log are deleted at 12 months. Database backups roll over on a six-hour window. These deletions run automatically on a weekly schedule. You can also ask us to delete your data, or a particular caller's data, at any time — we do that within 30 days and instruct our service providers to do the same. The full schedule is in the Privacy Policy.
10. Warranties and liability
The service is provided "as is," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Sintaya's total liability arising out of or relating to the service is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities, including those arising from a missed, misrouted, or mishandled call.
11. Indemnification
You agree to indemnify Sintaya against claims arising from your use of the service in violation of law or these terms, including claims brought by your callers relating to recording or disclosure where you configured or operated the service contrary to our guidance.
12. Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Florida.
13. Changes
We may update these terms. Material changes will be communicated to active clients at least 30 days before taking effect, and continuing to use the service after that constitutes acceptance.
14. Contact
Sintaya LLC
contact@sintaya.com
(904) 943-3365