Sintaya LLC answers the telephone for small home-services businesses — plumbers, HVAC contractors, electricians and similar trades. When one of those businesses cannot pick up, calls route to our AI assistant, which speaks with the caller, takes their details and books appointments.
This page describes every text message the service sends, who receives them, how each person agrees to receive them, and how to stop them. It exists so that anyone — a recipient, a client business, or a mobile carrier reviewing our registration — can see the whole programme in one place.
Program name: Sintaya
Messages are sent from: the telephone number belonging to the business you called or hired.
Message and data rates may apply. Message frequency varies — see the table below.
We never send marketing, promotional or sales text messages to anyone.
1. Who receives messages
Two groups, who agree in two different ways:
| Recipient | What they receive | How often |
|---|---|---|
| Callers people who telephone a business we answer for |
One appointment confirmation, and only if they book an appointment during the call. | Exactly one message per appointment booked. Nothing recurring. A caller who does not book receives nothing at all. |
| Client businesses the businesses that hire us, and the staff they nominate |
A summary after each call, an alert when a caller's situation is urgent, a notification when an appointment is booked, occasional operational alerts, and a weekly activity summary. | Varies with their own call volume. Typically 5–40 messages per week; a busy week can be more. The weekly summary is one message every Monday. |
2. How callers consent
Verbally, during the call, before any message is sent.
Every call opens with this spoken disclosure, before the caller says anything:
If — and only if — the caller goes on to book an appointment, the assistant asks them, before the booking is made, whether they want a confirmation text — and reads the number back so they know which one it would go to:
"One last thing. I can text you a confirmation at [number read back]. Would you like me to?"
The text is sent only if the caller says yes. It is asked on every booking, without exception.
A "no" costs the caller nothing. The appointment is booked either way, the assistant does not raise the text again, and nothing is sent. No message is sent to anyone who does not book an appointment, and the caller's number is not used for any other messaging purpose.
This is enforced in software, not left to the assistant's discretion. The booking tool refuses to complete until the caller's answer has been recorded — the same mechanism that refuses to book until the service address has been read back aloud. Automated tests in our codebase pin both, so neither can quietly drift from what is described on this page.
3. How client businesses consent
In writing, in the signed service agreement, before the service is switched on.
During onboarding the owner of the client business gives us the mobile numbers that should receive notifications — their own, and any staff they nominate — and agrees in the service agreement to receive them. Receiving these notifications is the core function of the service being purchased: a business hires us so that it hears about the calls it could not answer.
The agreement records that consent in these terms:
No number is added without the business providing it. We never purchase, rent, share or otherwise acquire numbers from third parties, and we do not share our recipients' numbers with anyone for their own marketing.
4. Sample messages
Real templates from the running service. "Ace Plumbing" stands in for the client business name.
To a caller who booked
To the business, after a call
To the business, when a call is urgent
To the business, when an appointment is booked
To the business, every Monday
5. How to stop messages
Reply STOP to any message. You will receive one confirmation that you have been unsubscribed, and nothing after that. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT and REVOKE all work the same way.
Reply START or UNSTOP to begin receiving messages again.
Reply HELP or INFO for help, or write to contact@sintaya.com.
A client business should know that stopping messages stops the service doing its job. The notifications are the product — a business that opts out will not hear about the calls it missed. Tell us instead and we will change which numbers receive what, or which kinds of message each person gets.
6. Related policies
- Privacy Policy — what information we handle, how long we keep it, and how to have it deleted
- Terms of Service — the terms under which the service is provided
7. Contact
Sintaya LLC
7901 4th Street North, Suite 300
St. Petersburg, FL 33702
contact@sintaya.com
(904) 943-3365